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Devcare Solutions
Chattanooga, TN | Contractor
$42k-52k (estimate)
5 Months Ago
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Service Desk Analyst (C)
Devcare Solutions Chattanooga, TN
$42k-52k (estimate)
Contractor 5 Months Ago
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Devcare Solutions is Hiring a Service Desk Analyst (C) Near Chattanooga, TN

Work Location:7500 Volkswagen Drive Chattanooga, TN 37421 
Pay Range: $27-$33/hr
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
IT Call Center Experience preferred
  • Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
  • Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues
Active Directory Management
  • Able to navigate Different Organizational Units (OU)
  • Able to look up attributes
  • Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data
Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
Network troubleshooting
  • Internal vs external
  • VPN
  • LTE
  • Wifi
Application Troubleshooting
  • Account permission
  • Compatibility settings
  • Browser vs installed
Remote support
  • MSRA
  • RDP
  • TEAMs
  • Webex
Hardware Deployment
ServiceNow
  • Ticket management
  • Ticket assignment

Job Summary

JOB TYPE

Contractor

SALARY

$42k-52k (estimate)

POST DATE

12/05/2023

EXPIRATION DATE

05/22/2024

WEBSITE

devcare.com

HEADQUARTERS

New Albany, OH

SIZE

100 - 200

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The job skills required for Service Desk Analyst (C) include Troubleshooting, Customer Service, Active Directory, VPN, Cisco, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst (C). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst (C). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Desk Analyst (C) positions, which can be used as a reference in future career path planning. As a Service Desk Analyst (C), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst (C). You can explore the career advancement for a Service Desk Analyst (C) below and select your interested title to get hiring information.

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If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Desk Analyst job description and responsibilities

Service desk analysts must perform multiple functions effectively and simultaneously.

03/07/2022: Long Beach, CA

Service desk analysts must also maintain support tracking systems.

03/25/2022: Florence, SC

Service desk analysts provide technical support to customers and employees.

03/04/2022: Austin, TX

Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.

04/10/2022: Burlington, VT

A service desk analyst spends the majority of the day performing remote support.

04/11/2022: Scranton, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Desk Analyst jobs

Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.

02/25/2022: Battle Creek, MI

Customer service skills are the backbone of a successful business.

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Step 3: View the best colleges and universities for Service Desk Analyst.

Butler University
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